COVEN SALON POLICIES
When you reserve an appointment with us that time is yours and only yours. When a cancellation is made with less than 48 hours' notice it is very difficult to fill it on such short notice, that time and income is lost.
We ask for 48 hours' notice if you need to cancel, change or reschedule your appointment. If you need to cancel, change or reschedule with less than 48 hours' notice, there is a 50% rescheduling fee. 'Day-of' Appointment Cancellations and No-shows incur a 100% fee.
Refusal to pay a late cancel or no-show charge will result in you needing to find another salon.
We do require a credit card to book and hold all appointments. If you do not place your card on file, we will be un-able to hold your appointment.
If for any reason you are unhappy with your hair or need something adjusted, please contact us within 5 days of your appointment.
Charges for services adjustments will be made on a case by case basis. We do not offer refunds
Any adjustments brought to our attention in excess of 5 days will be charged as a new appointment at full price.
We want you to love your hair as much as we loved doing it.